Privacy Policy

Information We Collect

Personal Information:

• Name and contact details (email, phone number)
• Age and gender for BMI calculations
• Physical measurements (height, weight)
• Health goals and program preferences

Payment Information:

• Payment details processed securely through Razorpay
• Transaction records for purchased programs
• Billing address information

Usage Data:

• BMI calculation history
• Program engagement and progress
• Website usage analytics

How We Use Your Information

• BMI Calculations: Process your height, weight, and personal data to provide accurate BMI results and health recommendations
• Personalized Programs: Create customized weight loss, weight gain, or anxiety relief diet plans based on your specific needs
• Communication: Send program materials, updates, and support via email and WhatsApp
• Payment Processing: Handle transactions securely for program purchases
• Customer Support: Provide assistance and respond to your inquiries
• Service Improvement: Analyze usage patterns to enhance our platform and services

Data Protection & Security

Security Measures:

• SSL encryption for all data transmissions
• Secure database storage with access controls
• Regular security audits and updates
• PCI DSS compliant payment processing

Data Access:

• Only authorized personnel have access to your data
• Access is logged and monitored
• Staff are trained on privacy and security protocols

Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We may share your data only in these limited circumstances:

• Service Providers: Trusted partners who help deliver our services (e.g., Razorpay for payments, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition (with your consent)

Third-Party Services:

• Razorpay: Secure payment processing (governed by Razorpay's privacy policy)
• Email Services: For sending program materials and communications
• WhatsApp Business: For customer support and program delivery

Your Rights & Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights:

• Contact us using the information provided below
• Provide sufficient information to verify your identity
• We will respond within 30 days of your request

Data Retention

• Account Data: Retained while your account is active and for 3 years after closure
• Health Records: Stored for 7 years as per healthcare data retention guidelines
• Payment Records: Kept for 7 years for tax and legal compliance
• Marketing Data: Deleted within 30 days of unsubscribing

Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Ensure website security and functionality

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Our services are primarily designed for users in India. If you access our services from other countries, please note that your data may be transferred to and processed in India, where our servers are located.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or website notice
• Post the updated policy on our website
• Update the "Last Updated" date at the top
• Obtain your consent for material changes affecting your rights